{"id":710,"date":"2025-05-20T05:51:40","date_gmt":"2025-05-20T05:51:40","guid":{"rendered":"https:\/\/websitedemos.net\/clothing-store-07\/?page_id=710&currency=usd"},"modified":"2025-06-18T10:31:31","modified_gmt":"2025-06-18T10:31:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/websitedemos.net\/clothing-store-07\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\n
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Frequently Asked Questions<\/h1>

Explore our most commonly asked questions below.<\/p><\/div>\n<\/div><\/div>\n\n\n\n

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Returns & Exchanges<\/h3><\/div>\n\n\n
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What is your return policy?<\/h6><\/div>

We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable.<\/p><\/div><\/div>

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How do I start a return or exchange?<\/h6><\/div>

Just head to our Returns Portal<\/a>, enter your order number and email, and follow the steps. You\u2019ll receive a prepaid return label if eligible.<\/p><\/div><\/div>

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When will I get my refund?<\/h6><\/div>

Once we receive and inspect your return, refunds are processed within 5\u20137 business days to your original payment method.<\/p><\/div><\/div>

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Can I exchange an item for a different size?<\/h6><\/div>

Absolutely! If the size you need is available, we\u2019ll process an exchange once your original item is received.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n

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Ordering & Payment<\/h3><\/div>\n\n\n
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What payment methods do you accept?<\/h6><\/div>

We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Velora gift cards.<\/p><\/div><\/div>

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Can I apply a promo code or gift card at checkout?<\/h6><\/div>

Yes! You can enter your promo code or gift card in the designated field during checkout before payment.<\/p><\/div><\/div>

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Can I modify or cancel my order after placing it?<\/h6><\/div>

Orders are processed quickly, but if you contact us within 1 hour of purchase, we\u2019ll do our best to accommodate changes or cancellations.<\/p><\/div><\/div>

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Do you offer pre-orders?<\/h6><\/div>

Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n

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Shipping & Delivery<\/h3><\/div>\n\n\n
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Where do you ship?<\/h6><\/div>

We currently ship across the U.S. and select international countries. Shipping options and costs are calculated at checkout.
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How long does shipping take?<\/h6><\/div>

Standard shipping takes 3\u20137 business days. Expedited options are available at checkout.<\/p><\/div><\/div>

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How can I track my order?<\/h6><\/div>

You\u2019ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.<\/p><\/div><\/div>

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What if my package is lost or delayed?<\/h6><\/div>

If your tracking hasn\u2019t updated in 5+ days or your package is missing, reach out to our Support Team and we\u2019ll help resolve it ASAP.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n

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Sizing & Fit<\/h3><\/div>\n\n\n
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How do I know what size to order?<\/h6><\/div>

Each product page includes a detailed size guide and fit notes. We also include model sizing for reference.<\/p><\/div><\/div>

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Do your clothes run true to size?<\/h6><\/div>

Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.<\/p><\/div><\/div>

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What if I\u2019m between sizes?<\/h6><\/div>

If you’re between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit \u2014 and always feel free to contact us for help!
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Can I return or exchange if it doesn\u2019t fit?<\/h6><\/div>

Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n

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Get 10% Off on Your First Order<\/h2>

Plus exclusive access to product drops, style tips, and insider deals.<\/p><\/div>\n\n\n\n

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